Support +49 69 272 47 594

WhatsApp +49 152 320 767 16

Birkenstock Online Shop

Support +49 69 272 47 594

WhatsApp +49 152 320 767 16

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    Returns policy and right of cancellation

    You have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. All you need to do to comply with this time limit, is to either return the goods bought online or send a return request within the 14-day period by email, telephone or fax to:

    Email: mailto:[email protected]
    Phone: +49 69 272 47 594 (costs vary by country & length of call)

    If you need further information please contact our customer service for details.

    Unless you request an exchange the purchasing contract is cancelled if you return goods bought online and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.

    With the exception of orders from Germany we must request that you to return goods at your own cost. You will find all the documents necessary for returning goods together with the delivery note in the parcel. If you no longer have the return documents you may download them from our service section.

    If the goods arrive to you damaged, please contact GERMAN SANDALS for a full refund. Faulty goods or goods damaged in transit are fully refundable, inclusive of delivery, return and extra costs. Please inform our customer service within the first 2 days of arrival.

    Your statutory rights as a customer are not affected by any of these conditions.